To work with Story City contact us at:

ecraven (at) storycity (dot) com (dot) au

Help

Frequently Asked Questions

 

General

  1. How Do I Use Story City?
  2. What is Story City?
  3. Is It Really Free?
  4. Who Creates The Stories?
  5. What Are The Stories Rated? Can I Do It With My Children?
  6. How Do You Make Money?
  7. What Should I Bring With Me On My Adventure?
  8. How Can We Work With Story City For Our Project?
  9. Can I Use Story City To Create My Own Stories?
  10. How Do I Test An Adventure To See If I Like It?
  11. What Stories Are Available?
  12. I Have Visual Or Audio Disabilities. Can I Still Do Adventures?
  13. What Languages Are Your Adventures In?
  14. I’m Wheelchair Bound. Are Your Adventures Wheelchair Accessible?
  15. We Like You Guys A Lot. How Can We Help Out?

 

 

Tech Questions

 


 

General

 

 

How Do I Use Story City?

 

Check out this handy video below telling you everything, from what Story City is, to how it works.

 

 

 


 

 

What is Story City?

 

Why be a tourist when you can be a pirate? Or the apprentice of a hero? Or survive a zombie apocalypse? With Story City you get to be the hero, you get to choose your adventure.

 

Story City is a creator of locative stories, stories told in the location YOU are standing. Each story is accessed via our free, GPS smartphone and table app, which only unlocks a story when you’re standing in the right place. Whether they are real-life choose your adventures, puzzle trails, indigenous myths or historical tales, our stories are written, scored & illustrated by local artists who know their city best.

 

So how does this work? Story City stories aren’t like your everyday stories where you are a sideliner, separate from the narrative. We want to give you stories you can see and touch, stories that allow you to interact, be a part of them, and to make choices that can change them. As you make the decisions that affect how your story ends, you also travel a unique path through the city you’re exploring. All the while you could be picking up pirate supplies, dodging zombies or finding clues to solve a mystery.

 

We want you to see the world differently. We want to redefine stories so that they are something you are a part of, rather than something you are told. And we want to support the local storytellers you know, to do it. This is who we are, this is our vision.

 


 

 

Is It Really Free?

 

Yes! At this point in time both the App and all of the stories on it are free for you to download and enjoy. If you were after a free way to explore your city, or a place you’re visiting while doing something a bit kooky and fun, you’ve found it. In the future we plan to also add an in-app store that will allow you to purchase more stories for the places you visit, but for as long as the app is around, there will always be free stories available in the list.


 

 

 

Who Creates The Stories?

 

All our stories are created by local writers, artists and musicians who know their cities best.

 

At Story City we believe it’s the local stories that really matter. It’s the local storytellers that define our culture in the here and now, that give us belonging, empathy and allow us to really see the world through a different lens. It is through stories that we open our eyes to the world and make change.

 

This is why we have set up Story City so that we only works with local writers, artists and musicians in the towns and cities where we run our projects. We believe every city is full of stories that are worthy of a local and international audience and that there needs to be a platform for those stories to be heard. We have started to create that platform in Story City.

 

We engage the local community with every Story City arts project. We do this by running an open Expressions of Interest process, inviting applications from the community to create the stories for the area. From these community applications we invite 30 artists to attend a workshop aimed at fostering creative networks and training the writers, artists and musicians in creating digital art projects. To date we have trained 130+ writers, artists and musicians from 3 communities (Brisbane, Adelaide and the Gold Coast), and have employed 31 local writers, artists and musicians in those communities.

 

Find out more about our amazing writers, artists and musicians by clicking the following links:

 


 

 

What Are The Stories Rated? Can I Do It With My Children?

 

Our stories range from G to M15+ so they are able to be enjoyed by families, teenagers, AND adults. We put these ratings on all of our stories so you can make informed decisions about which is most appropriate for you.

 

You can find these ratings by clicking on a story in the List or Map view pages of the app.

Story City Help Page (5) Story City Help Page (6)

 

The introduction page will give you a blurb on the story and it’s rating, below the blurb.

 

Story City Help Page (7)Story City Help Page (18)


 

 

How Do You Make Money?

 

We work with Government (local & state) and businesses to fund the creation of each story. Through this funding and sponsorship we are able to pay ourselves and our artists for the creation of the work, and allow the stories to be available for free for you to enjoy for up to 2 years from publication. It is for this reason that you will occasionally see logos, sponsor messages and discounts at the end of your adventure.

 

If you are a business and interested in sponsoring the creation of a story, or you’re an organisation who wishes to activate stories from a specific group in your community, get in touch with us below:

 

Contact Us.


 

 

What Should I Bring With Me On My Adventure?

 

We recommend that you bring the following on your adventure:

 

1. Friends: It’s a little lonesome if you have no-one to argue over your choices. If you don’t have friends, commiserations.

2. Your smartphone/tablet loaded with Story City: You can’t do an adventure without it!

3. When Hot: Sun Protection – hat, sunscreen, weather appropriate clothing.

4. When Cold: A warm jacket and shoes, umbrella for any rain etc.

5. Water.

6. Your headphones or a speaker: for the best sound quality.

7. A portable power pack: Using GPS and audio drains your battery much quicker than normal. A portable power pack will allow you to a) keep using your phone for the rest of the day and b) do another adventure!

8. Common sense: Don’t look at your phone when walking, it’s an accident waiting to happen. Always cross the road at a set of traffic lights, and whatever you do don’t stand in the middle of a road when doing a story! By using the app you agree to our terms and conditions.


 

 

How Can We Work With Story City For Our Project?

 

We love collaborating with a variety of organisations and creatives, from arts, to tourism, to education, to community development. If you’d like to have a chat with us about collaborating on a project, then drop us a line using the information on the Contact Us page:

 

Contact Us.

 

Please keep in mind before you approach us that we get many requests every week for information, and potential collaborations, and while we’d love to work with as many of you as possible, particularly in the community development and social impact side of things, we can’t work with you for free. Sorry guys, we’ve only got limited time and staff and those are the considerations we have to make.

 

If you’re a writer, artist or musician who would like to be considered for future projects, then sign up to our writer or artist newsletters. In these newsletters we let you know about the opportunities that are available as they come up. It’s the best way to keep in touch with us.

 

Join the Writer Newsletter here.

 

Join the Artist Newsletter here.


 

 

Can I Use Story City To Create My Own Stories?

 

At this point in time we don’t have the platform to allow people to create their own stories using the app. We are working on it though!

 

If you’d like to work with us on an official project, see the question above for how you can do that.


 

 

How Do I Test An Adventure To See If I Like It?

 

There are several ways you can test an adventure. First, you can tap on an adventure in the list or map view to see the blurb for the story. This will give you the vibe for a particular story.

 

Story City Help Page (5) Story City Help Page (7)

 

You are also able to view the first page and story segment without having to be in the start location for that story. Just tap the ‘Start’ button and the first section will load. You can read the start of the story, see the artwork and by tapping the ‘Audio’ button you can hear the story narrated to you.

 

Story City Help Page (7)Story City Help Page (10)

 

Please note that the next section of the story will not load unless you have gone to the start location, and the app has registered you’re in the correct start location. You then have to walk to your next choice in the story before the app will then open up the next story segment.


 

 

What Stories Are Available?

 

You can find out what stories are available in your area by going to the ‘Story’ page of the website. Just click on the link below:

 

Stories

 


 

 

I Have Visual Or Audio Disabilities. Can I Still Do Adventures?

 

We hope so! Each story is provided either as text, or audio narration. If you’re problem is vision, you may want a companion to come with you on your adventure to aid in getting you between locations, as we provide direction via a map, and only briefly in the audio.

 


 

 

What Languages Are Your Adventures In?

 

Currently at the moment our adventures are only in English, however we do provide the stories as both text and audio in the hope it will make things easier for English as a Second Language peoples.

 

We hope sometime in the future that we will be able to provide the stories in multiple languages. If you’re willing to fund this accessibility, then please, we’d love to hear from you! Contact Us.

 


 

 

I’m Wheelchair Bound. Are Your Adventures Wheelchair Accessible?

 

All CBD stories in Brisbane and Adelaide are wheelchair accessible. As is the Woolloongabba detective story, and Gold Coast Southport Wizard story.

 

For the Gold Coast Sanctuary Cove and Coolangatta stories, and the Brisbane Sandgate and Dutton Park stories, some paths do have stairs. While it is completely possible to complete these adventures with a wheelchair, until we have added in notices that a potential path is not wheelchair friendly, we recommend that you stick to the stories mentioned in the first paragraph.

 


 

 

We Like You Guys A Lot. How Can We Help Out?

 

We’re excited you guys like what we do! If you’re keen to give us a leg up so that we can spread the word about the app, below would be a great help:

 

1. Rate us and give us a review on the Apple or Android App stores. This is the best way for people to gain confidence in the app, is via your testimonials! To rate on Android click here. and to rate on Apple click here.

2. If you have a blog, whether it be a tech one or your own personal one, write about your experiences with our stories and app and post it on your site. Don’t forget to send us the link so we can share it with others via our social media!

3. Like our Facebook page and comment and share any posts that come your way (and you think are great).

4. Introduce us to people you know within organisations and government. The best way to get a project off the ground in another city is to introduce us to the right people!

5. If you run a business and are keen for some local visibility, why not sponsor one of our current stories, or the creation of a new one? This allows us to train and mentor more artists, and get more local stories into the world. Contact us here.


 

 

 

Tech Problems

 

 

How Do I Download Story City?

 

To download Story City, search for us in the Apple app or Android app stores. If we don’t appear on the list (sometimes if another app with a similar search term has more downloads it will be placed higher), then just click on the link below and select which version of the app you wish to download. These buttons will take you directly to our app on the appropriate app store.

 

Download Story City from our website.

 


 

 

What Type Of Phone/Device Do I Need?

 

Our app works on most Android and Apple smart phones and tablet devices.

 

Android: For those with Androids, it should work if you have the jellybean (5.0) Operating system or higher. The Google Play store will tell you if the app is supported on your device. We are currently having troubles with the new Android 6 operating system and the app and are currently working to fix the problem and stop the crashes.

 

Apple: You need iOS 8.0 or higher for the app to work on your Apple product. The good news is that iPhones as low as the iPhone 4s can be upgraded to iOS 8.0. The Apple App store will tell you if the app is supported on your device.

 


 

What Settings Do I Need On?

 

When you first install the app, you are automatically taken to the ‘Config’ tab, which is the configuration page of the app to check your settings. Both the Apple and Android app stores require us to send you to this page first. HOWEVER, you will find that everything has been set to the appropriate settings for you already, you don’t have to touch them. Just tap the ‘List’ or ‘Map’ tabs to see the stories on offer.

 

If you have accidentally touched the settings, below is what we recommend you have off and on. Note that the square being red means the option is ‘ON‘ and the square being grey means the option is ‘OFF‘:

 

1. Download Media on Start of Adventure: We recommend it be turned OFFIf this is on the app will pre-download all the files for the adventure. This takes up to 30mins to do and is only recommended if your device doesn’t have mobile data in the area or GPS.

2. Show Distances: We recommend ON This will help the app tell you how far away you are from the start point of the stories.

3. Show Current Location: We recommend ONWhen you bring up the map during your adventure, this shows your current location on the map to help you get your baring and head in the right direction to your next location.

4. Show GPS Warning: We recommend ONThe app cannot detect you are in the right location if your GPS is not turned on, so this allows the app to notify you of the problem if you have turned your GPS off. Just to avoid any future frustrations!

5. Background Location Updates: We recommend ON You MUST have this option turned on for the app to work on the Apple iPhone and iPad. If this option is turned off on the iPhone/iPad version, the app will not work. This allows the GPS to run in the background of your phone, so that when the screen is locked and dark the phone still detects you are in the correct location (This is how the Android version works too). If your battery is running low, Apple iPhone/iPad will ask if you want to turn background GPS off to conserve battery. If you want the app to continue working do not allow your device to turn it off. Unfortunately we don’t have any control over these automatic Apple pop-ups, but we highly recommend you bring a battery pack to help keep your battery levels up so that this message does not keep popping up for you.

6. Navigate Using GPS: We recommend ON This allows the app to use the GPS to determine your position. This will also allow you to get directions between where you are and your next location when you tap the next location on the map. You will only turn this OFF if you are on a device that does not have GPS capabilities.

7. Show Unfinished Stories: We recommend OFF – This option is only for us at Story City, this is how we test stories that we are getting ready to make live without us messing up your experience! You need a password to turn this on, and only our employees know that password.

8. Collect Usage Statistics: We recommend ON – We use these statistics to show the people who fund us how many people are doing the stories. We also give the statistics to our writers so they can see which endings people liked the most and use it to improve their writing. We use Google analytics which does not collect any personal or locative information, just information on the pages you visit and how you use the app.


 

How Do I Get Started?

 

Download and install the Story City app for your Android or Apple phone or tablet from the Android or Apple App stores, or at our download page on storycity.com.au

 

Before you open the app, make sure your GPS is turned on, in the highest accuracy mode (Apple devices already have high accuracy mode on, for Android you need to turn it on manually as seen below) and your internet data is on.

 

Android

 

Story City Help Page (1) Story City Help Page (2) Story City Help Page 4 Story City Help Page (3) Story City Help Page (4)

 

Apple

 

Your device should automatically have the GPS turned on for the Story City app. However, if your location isn’t registering it’s possible that you have to turn on the GPS manually for the app. In your iPhone/iPad go into settings, scroll down until you find Story City, select the app and turn the location function to ‘always’ as shown below.

 

Story City Help Page Apple 1 Story City Help Page Apple 2 Story City Help Page Apple 3 Story City Help Page Apple 4

 

If you’re visiting Australia from overseas and don’t have or don’t want to use your internet data, don’t worry, we have a solution for you later in this FAQ.

 

When you first open the app you’ll be asked several questions by your device (select ‘yes’ or ‘allow’ for all) and taken to the ‘Config’ tab, which shows you the configuration settings. All of the appropriate settings are already activated, we are just required to show you this page on the first time you open the app. So leave everything as it is and move onto the ‘List’ tab to see the stories near you!

 

Story City Help Page (15b)

 

Open the app and browse the stories near you! You can either browse the stories in the list which tells you exactly how far away you are from the start point of each story, or you can view the start points on the map.

 

Story City Help Page (5b) Story City Help Page (6b)

 

Tap on an adventure to discover what it’s about and what it’s rated.

 

Story City Help Page (7) Story City Help Page (18)

 

Once you’ve decided on your adventure, select the Start button to begin!

 

Story City Help Page (7b)

 

Each story has associated artwork, text and audio. So you can choose to read the story, or listen to it by selecting the audio button. Remember, how quickly your audio loads will depend on your phone coverage and internet data plan. Every file on the stories pages is optimised to be very small so we don’t dig too much into your internet data allowance. At the most you should only use 15mb of data during one adventure.

 


 

How Does The Whole Choices/Choose Your Adventure Thing Work?

 

The map button shows you the location of the current story segment and the locations of your next choices. Make sure you are standing in the correct start location, otherwise the app will not show you the next locations in your adventure. And besides, you want to get the full experience by making sure you’re standing in the right spot!

 

Once the story in this section is finished, you must make your choice! Use the map as a guide to walk to your location. Turn the screen off as you’re walking to help conserve your battery. Once you’re at the right location turn your screen back on and the app will register you’re in the right spot, opening the next part of your adventure with a buzz.

 

Sometimes the next part of the adventure triggers before you reach your location. Just use the map to continue walking to the right spot before continuing your adventure.

 

Keep going until you reach ‘The End’!

 


 

How Do I Stop/End The Adventure?

 

To end the adventure at your final location (or if you want to end an adventure part way through) just press the ‘End’ button. Once you press this button your adventure will close down and let you restart the experience with different choices, or do a different adventure all together.

 

For those who have pre-downloaded their adventure on WiFi, if you select the ‘End’ button, this will instruct the app to wipe the download from your device to free up space.

 


 

The App Won’t Show Me The Next Part Of The Story. Why?

 

Please note that the next section of the story will not load unless you have gone to the start location, and the app has registered you’re in the correct start location. You then have to walk to your next choice in the story before the app will then open up the next story segment.

 

Sometimes in the big cities, skyscrappers will also interfere with the GPS signal, not putting you in the right location, or showing as some place different. Unfortunately this comes down how good the GPS hardware is in your phone, and the wifi network around you, we can’t do anything in the app to improve this. If you find that you cannot get your GPS to locate you properly in the app, you can complete your adventure with the GPS turned off. Just follow the instructions below:

 

1. Hit the back button of your phone (don’t select the ‘End’ button!), this should take you to the main list again, go to the ‘Config’ tab in the Story City app and turn off the ‘Navigate via GPS’ option (the square beside it will be grey).

2. Then, back in the stories list select the story you are currently doing. It should open at the spot you left off. If it reset to the start, don’t worry, just follow the below instructions.

3. To move on with the story and open content for the location you’re standing, just open the ‘Map’ button on the bottom left and tap on the option you wish to follow. This will open up the next part of the story. Keep tapping through the map when you run into trouble until you reach the end!

4. If the GPS is causing the app to open the ‘wrong’ location instead of the one you were headed to, in addition to turning off the Navigate by GPS option off in the app, turn off your phone’s GPS entirely in your general phone settings. This will allow you to solely navigate by tapping through the app, avoiding your shoddy phone GPS!

 


 

The App Triggered Before I Reached The Location. What Do I Do?

 

We set our locations with a wide net so that people who have phones with poor GPS hardware can still trigger the location. This means that those of us with phones with good GPS may have the app trigger a location early on our phone. Don’t panic! Continue to walk, following the map at the bottom of the app until you find yourself standing at the red pin that indicates the correct location.

 


 

The App Is Triggering The Wrong Or Next Location And I Can’t Get Back To The Location I Was Going To. How Do I Fix This??

 

This happens for three reasons: one, you adventure is near large skyscrappers, in this case it interferes with GPS signal and can cause your GPS to think you are on a different street in the city; or two, the inbuilt GPS hardware in your phone is not very accurate (surprisingly, we’ve found during testing that Android GPSs out strip Apple devices in GPS accuracy) and has put you in the wrong spot; or three, you’re doing one of our early Brisbane stories which did have a couple of locations a little too close together (if this is the case, and we haven’t fixed it with a warning on the page, please email us!).

 

Also note that you cannot go back to a previous choice by pressing the back button or walking back to your previous location. It’s mainly due to coding reasons which we won’t dive into here, but also because when you make your choice in the adventures, we want it to be as real as possible, you can’t take it back!

 

So how do you actually get to the location you wanted to go to, and not the one accidentally triggered? Just follow these steps.

 

1. ‘End’ the story, this will take you back to the list of stories.

2. If the location was accidentally triggered because your GPS is showing you in the wrong spot, go into the general settings of your phone, and turn your GPS off. Then…

3. Go to the ‘Config’ tab in the Story City app and turn off the ‘Navigate via GPS’ option (the square beside it will be grey).

4. Then, back in the stories list select the story you were in the middle of. Press the ‘Start’ button.

5. If you were on your way to a particular location, walk there now so you’re out of range of the location that accidentally triggered.

6. You can then navigate your way through the story to your chosen location using the app map. Just open the ‘Map’ button on the bottom left and tap on the option you wish to follow. This will open up the next part of the story. Keep going until you reach the end!

7. Note: Pressing the back button will not take you back to the previous choice! To end the adventure and restart to try another path, hit the ‘End’ button in the bottom middle of the app to end the adventure.

8. You will then need to re-enter the story and press ‘Start to navigate to the new path you wish to look at.

 

And yes, you can totally use this method to check out stories from the comfort of your own home! It’s not the immersive experience you get running through the streets following the story, but it’s still pretty fun!

 


 

The App Wants To Know My Location. Why?

 

The way the app works is it uses the GPS on your phone to determine if you’re in the right spot before opening the story segment for that location. Because you are walking from location to location we access your GPS in the background so that you can turn your phone screen off to conserve your battery. It’s not until the GPS indicates you are standing in the right area that the next segment will trigger.

 

We’re not the FBI or law enforcement, we don’t keep records of your location at all, the app just uses your location to make sure it opens the right piece of the puzzle at the right time!

 


 

Why Is The App Taking Up So Much Of My Battery?

 

The app needs to access and run your GPS during your adventure to make sure you are in the right place before it gives you the next piece of the story (and the right piece of the story!). Just like when you use the GPS for map applications on your phone, this takes up a lot of battery power. We recommend that you bring a battery pack with you on your adventure to avoid running out of power during your adventures, and during the rest of your day! Or at the very least, a car charger so you can change on the way home…

 


 

I Keep Getting The Error Message ‘Too Many Stories Started. Please Close At Least One Running Story And Try Again.’ What Do I Do?

 

This means that you have opened more than five stories in the list, and selected the ‘Start’ button for them. Then you haven’t properly ended the adventure. If you go to your list of stories you will see some of those stories in the list are shaded a slightly blue-grey colour rather than white. Those are the stories that you have ‘active’ on your phone and haven’t ended.

 

To close those stories, tap one of the open stories that is shaded blue-grey, then press the ‘End’ button at the bottom middle. Do this for all your open stories. Then go ahead and try some other ones!

 


 

I Don’t Have GPS On My Device. Can I Still Do The Adventures?

 

You most certainly can! Just follow the instructions below:

 

1. Download the Story City app from your Apple or Android app store (it’s free!)

2. Go to the ‘Config’ tab in the Story City app and turn off the ‘Navigate via GPS’ option (the square beside it will be grey). Then turn on the ‘Download Media at Start of Adventure’ option (the square beside it will be red).

3. Make sure your device is connected to WiFi before moving to the next step.

4. Then, back in the stories list select the story you wish to experience! Once you have found an adventure you wish to do, press the ‘Start’ button, this will trigger the app to download all of the files needed to run your adventure. This may take between 10-30 minutes.

5. Now set off to the start point of your adventure! Once there you can read the start story and listen to the audio.

6. Then you must make your choice! Follow the written instructions to the location you chose.

7. Once you have reached your next location, open the ‘Map’ button on the bottom left and tap on the label of the location you walked to. This will open up the next part of the story. Keep going until you reach the end!

8. Note: Pressing the back button will not take you back to the previous choice! To end the adventure and restart to try another path, hit the ‘End’ button in the bottom middle of the app to end the adventure.

9. You will then need to re-enter the story and press ‘Start’ to navigate to the new path you wish to look at.

 


 

I Don’t Have Mobile Data On My Device. Can I Still Do The Adventures?

 

You’ve come from overseas, or maybe you’re running low on data. No worries! You most certainly can still do the adventure without mobile data! What you do need, is good WiFi before you go on your adventure. Just follow the instructions below:

 

1. Download the Story City app from your Apple or Android app store (it’s free!)

2. Go to the ‘Config’ tab in the Story City app and turn off the ‘Navigate via GPS’ option (the square beside it will be grey). Then turn on the ‘Download Media at Start of Adventure’ option (the square beside it will be red).

3. Make sure your device is connected to WiFi before moving to the next step.

4. Then, back in the stories list select the story you wish to experience! Once you have found an adventure you wish to do, press the ‘Start’ button, this will trigger the app to download all of the files needed to run your adventure. This may take between 10-30 minutes.

5. Now set off to the start point of your adventure! Once there you can read the start story and listen to the audio.

6. Then you must make your choice! Follow the written instructions to the location you chose.

7. Once you have reached your next location, open the ‘Map’ button on the bottom left and tap on the label of the location you walked to. This will open up the next part of the story. Keep going until you reach the end!

8. Note: Pressing the back button will not take you back to the previous choice! To end the adventure and restart to try another path, hit the ‘End’ button in the bottom middle of the app to end the adventure.

9. You will then need to re-enter the story and press ‘Start’ to navigate to the new path you wish to look at.

 


 

I’m A Tourist & Don’t Have A Phone Plan In This Country. Can I Still Do The Adventures?

 

Yes you can, just follow the instructions in the section above about what to do if you don’t have mobile data.